Whenever your company ship with FedEx express or ground, you have a guaranteed delivery date and time. If the package is delivered even one minute late, you are entitled to a full refund. To emphasize, FedEx will NOT notify you of the late package. FedEx will not voluntarily give money back.
Simply so, what if FedEx is late?
Late = Free If FedEx makes a delivery later than their commitment time, FedEx will refund or credit your account with the shipping charges.
Also Know, how late can FedEx packages arrive? Home delivery service options
|Delivery time||1–5 business days within the contiguous U.S., 3−7 business days to and from Alaska and Hawaii. Check transit times.|
|Service days||Monday−Saturday. Delivery is between 9 a.m. and 8 p.m. FedEx Ground picks up packages Monday−Friday.|
|Delivery area||Available throughout all 50 states.|
In respect to this, what happens if FedEx package doesn’t arrive on time?
You may request a refund or credit of your shipping charges if we miss our published (or quoted, as in the case of FedEx SameDay®) delivery time by even 60 seconds. This guarantee applies to all U.S. shipments, commercial and residential, to all 50 states.
Why hasn’t my FedEx package arrived?
First, contact FedEx as soon as possible so they can do a trace on the package and see if the driver remembers anything. You can reach them at 1–800–463–3339. They will be able to open a claim if there is any issue with delivery, and can pressure FedEx to resolve the situation.